Frequently Asked Questions

Where can I see a list of your art festival schedule?
-You can click on the "About Us" link to view our schedule.


My light switch is too close to my door frame. Can you make me a custom piece?
-Sure! We do this for a lot of our customers. Just email me your measurements with your preferred designs and colors, and we will make you a custom piece that will fit that space!


My switch plate does not lay flush against the wall. What should I do?
-Because we use clay to make the switch plates, it is challenging to get each switch plate perfectly flat. Some tend to warp in the kiln! Try installing it on your wall and living with it for a week or so. You may notice that it's imperfections blend into it's one-of-a-kind aesthetic! If you are not happy with the warping, we will be happy to exchange it for no additional cost. Please refer to our "Store Policy" page for more return and exchange procedures.


I bought the wrong switch plate configuration. Now what?
-We will be happy to exchange for the correct configuration at no extra cost. Just let us know the correct configuration needed. Please refer to our "Store Policy" page for more return and exchange procedures.


What if the switch plate gets dirty?
-Unscrew the plate from the wall, put it under warm water and brush the dirty marks with an old toothbrush. For more stubborn stains, you can use a small amount of dish detergent and brush with the old toothbrush. Lay the piece aside until it is completely dry, and then install back onto the wall!


Why does it take so long to get my order completed?!
-Sorry to keep you waiting! If the product is not readily available, we make a brand new piece(s) for you. This could take up to three weeks for the whole process to be completed.
We will usually be in touch through email or phone calls to update you on your order status. However,if you place an order with us during the times when we out of state for over a month, you will have to wait for us to return home to make and/or ship your order. Please refer to our art festival schedule to see when we will be back in Florida! Orders placed with a credit card will NOT be charged until the day of shipment.

*Note: If you need your order done by a specific date, please let us know and we will do the best we can do meet your needs! Otherwise, we will ship when the items are done!*

Thank you SO much your patience!


How can I view the status of my order?
-Go to the "Customer Service", "Account Information" page. This page lists all your orders. Click the date of the order whose status you wish to view.


What are your shipping costs?
-You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.


I am a store owner and would like to carry your products. How can I place a wholesale older?
-Thank you for your interest! We have two methods:

1. Email me at MadMonkArt@gmail.com and let us know how many pieces you are interested in ordering. You can also call (386)503-6066 with any questions.

2. Head to WholesaleCrafts.com to sign up free for Retailers (http://www.wholesalecrafts.com/buyer_reg/). You can visit our wholesale website to order, and see thousands of other items for sale by other artists and crafters! Our artist number is: #25903

Our prices are 50% off our retail price listed on the website.
You are responsible for paying all Shipping and Handling costs (calculated at 10% of the total amount ordered.)
We ship your order, fully insured, by UPS.
Minimum first time order is $100. Minimum re-orders are $150.
Please allow 2-4 weeks for your order to be complete!
Only Store owners with a valid Tax ID certificate are entitled to wholesale prices.

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